Refund and Returns Policy

At A to Zee, every order is checked and packed with care. Please read our policy before placing an order.

No returns for change of mind

We do not accept returns, exchanges or refunds if you change your mind after placing an order or after receiving it.

Damaged items

If your item arrives damaged, we will make it right. To be eligible:

• Report the damage within 48 hours of delivery by WhatsApp at +92 311 2887279.
• Share your order number, clear photos of the damaged item, and the packaging. An unboxing video is strongly recommended.
• Keep the item and its packaging until your claim is resolved.

Once we confirm the damage, we will send a replacement or refund the amount you paid for the damaged item, depending on stock.

Refunds

Approved refunds are sent within 5–7 working days to your JazzCash, Easypaisa, NayaPay, SadaPay or bank account.

Order cancellations

Orders can be cancelled before dispatch. The 10% advance is non-refundable once the order has been prepared or dispatched.

Questions?

WhatsApp or call us at +92 311 2887279.